Delivery Information

Important Notice: We recommend waiting to book installers until your goods have been received and inspected. Unfortunately, we cannot be held responsible for any consequential losses.

Fast Delivery: While we strive to deliver on your preferred date, delivery timing cannot be guaranteed. Please allow 1-7 working days for delivery.

Delivery Terms:

• Orders over £199.00 (excluding VAT) qualify for free UK delivery. We will inform you of any additional delivery charges before payment is requested.

• Shipping costs are displayed at the cart stage.

Unfortunately we cannot deliver to the following postcode areas:
AB, IV, PH, HS, ZE, KW, JE, GY, IM, TR, HS, ZE, JE, GY, PA.

Standard Delivery: For orders under £199 (+VAT), a delivery fee of £24.99 (+VAT) applies.

Delivery Options: For customised delivery arrangements, please contact us at sales@flooringmasters.co.uk or call 01273 951041. Our customer service team will assist with alternative shipping options and associated costs.

Delivery Process:

1. Order confirmation is emailed upon receipt.

2. Dispatch notification is sent when the order leaves our warehouse.

3. Optional SMS updates are available if selected at checkout.

Delivery Details:

• Deliveries are made ‘kerbside.’

• Recipients are responsible for handling and moving goods.

• For large orders or deliveries to upper floors (e.g., flats, high-rises), we advise arranging additional assistance.

Missing Items: If your order does not arrive within 1-5 working days, please contact us immediately. If unresolved after a few days, we will investigate and, if necessary, replace missing items.

Failed Deliveries: If delivery cannot be completed due to absence, inadequate assistance, refusal of goods, or cancellation while in transit, you will be responsible for any additional return costs.

Northern Ireland: We regret we cannot deliver to Northern Ireland.

Customer Responsibilities:

• Inspect all flooring products before use.

• Claims for damaged, faulty, or mis-described items are not accepted after use or fitting.

• Ensure the items ordered are suitable for their intended purpose.

Returns and Cancellation Policy: We are committed to providing high-quality products at great value. If plans change or products are unsuitable, our straightforward terms are outlined below:

Returns for Change of Mind:

• Within 14 Days: Goods must be returned unused, unopened, and undamaged at the customer’s expense. No restocking fee applies.

• After 14 Days: Returns are accepted with a minimum 20% restocking fee (restrictions apply). Returns beyond 30 days from delivery are not accepted.

Commercial/B2B Sales:

• Non-faulty returns within 14 days are subject to a 20-45% restocking fee, depending on the product.

• The customer is responsible for return shipping costs.

Faulty or Damaged Goods:

• Report faults or damage within 5 days.

• We require photographic evidence before removing packaging.

• Replacement arrangements will be made at no additional cost.

Return Process:

1. Contact us via email (sales@flooringmasters.co.uk) or phone.

2. Our team will provide a returns number.

3. Return goods to: Flooring Masters, Unit 1, Downsbrook Trading Estate, Southdownview Way, Worthing BN14 8NQ

4. Refunds will be processed upon receipt of goods.

Return Responsibilities:

• Customers are responsible for safe return and packaging of goods.

• Damaged goods may result in deductions from the refund amount.

Non-Returnable Products:

• Accessories, adhesives, liquids, screeds, tools, tubs, and inlay strips

• Bespoke orders, including roll carpets and sheet vinyl cut to size

• Special order floors, such as Polyflor Expona Simplay

Return Refusals: We may decline returns for goods or services valued at £42.00 or less.

For more information, visit:

• Returns and Cancellations

• Terms and Conditions

Flooring Masters is a trading style of Flooring Hut Ltd. Registered in England & Wales, Company Registration Number: 09611722. VAT Reg: 230 8750 19